After placing your order, you should receive an automatic email confirmation. If you do not receive this, please email online@lafromagerie.live and we can check that we have your email address entered correctly in our system.

Please check your order confirmation and make sure that all details are correct, including whether you have selected delivery or in-store collection, and that the address and contact details provided are accurate. Please contact us immediately if any details are incorrect. We do not accept liability for problems due to incorrect details being provided.

On the day your order is due to be delivered, you will receive an email or text from DPD to let you know that your delivery is on the way. The notification will include a one-hour delivery window. Orders are usually delivered between 7AM and 8PM and we have no control over delivery windows.

If you notice an issue or foresee a potential problem with delivery, please contact us and we will gladly follow up with DPD.

We only deliver orders mainland UK using DPD.
We use a next-day overnight service. You can choose a preferred delivery date at checkout and we will do our best to honour it, but we can’t guarantee it
Unfortunately there are certain addresses such as parts of Scotland that we cannot deliver to as it can take up to 3 days which is not suitable for fresh products such as cheese.

We usually accept orders for next-day delivery until 12pm the day before, but may extend this lead time over busy periods. In the vast majority of cases, deliveries are made on time, but if you need your order to arrive for a certain date, it is advisable to request delivery for an extra day ahead. DPD deliver between Tuesday and Friday excluding bank holidays. Saturday are also available at an additional charge.

Delivery to certain locations may cost more that the standard £7.00 rate. The rate will be automatically calculated at checkout based on postcode. Orders over £75 qualify for free standard delivery. Where delivery is more expensive than our standard rate, £7.00 will be deducted from the total delivery cost and you will be charged for the remaining amount.

Saturday delivery is available for £14.00. Saturday delivery on orders over £75 will be £7.00

We pack our orders with ice packs and insulating box filler to ensure your cheese arrives in good condition. The packs are designed to stay cool for 72 hours. As our DPD deliveries are in transit overnight, we have tested our packaging methods to ensure that your order will arrive in optimum condition.

Kindly note that the above information regarding delivery rates and processing times only applies to orders placed through our website. Bespoke orders placed via our shops will be quoted on an ad-hoc basis.

If you place an order for free in-store collection, you will receive an email when your order is ready to pick up. Please bear in mind that orders are prepared at our warehouse and then sent to the shop, so we don’t offer same-day collections.

Vouchers, books, homewares and some non-perishable items may be sent via Royal Mail if not purchased in conjunction with any perishable items. Please note we do not have physical tickets for events, so we do not send tickets in the post.

CHEESE CARE NOTES 
 
Remove the cheese from the box, unwrap, check the condition, and then rewrap in the wax
paper. If you have any questions or concerns, please contact us immediately.
 
We recommend that you store goat, soft and hard cheeses in the vegetable drawer of your fridge or in a Tupperware box ideally with a damp clean j cloth (or similar) at the bottom of
the box to preserve humidity. Blue cheese can be stored in separate Tupperware in the same place. If any mould growth occurs on the cut face of a hard cheese, scrape it off with a knife and rewrap the cheese in fresh wax, parchment, or baking paper. Generally, the larger the piece of hard cheese the longer it will keep due to its lower surface area to volume ratio.
 
Before serving we suggest that you remove the cheese from the fridge around an hour ahead of eating to bring up to room temperature. Unwrap the cheese when you are ready to
serve and eat.
 
If you have received a preselected cheese board, we recommend that you taste them in the
order they are listed on the tasting notes, which generally run from mildest to strongest.
 
We recommend that uneaten cheese is re-wrapped in wax or greaseproof and stored accordingly.

Blue cheeses freeze well if you have any leftovers. Wrap tightly in cling film or pop them in a freezer bag and freeze. Gently defrost the cheese in a fridge overnight. Some harder cheeses such as Parmigiano or raclette can also be frozen and used for cooking. Softer
cheeses should be eaten fresh and enjoyed at their best.

SHELF LIFE
Soft & bloomy rind cheeses, soft goats / ewes milk cheeses should be consumed within 10 days of purchase.

Blue, Semi-hard & Hard cheeses should be consumed within 10 days of purchase.

Fresh cheeses and curds should be consumed by the use by date on the label.

Fresh Truffle brie & Truffle camembert should be consumed within 5 days. Truffle Brillat
within 7 days.

ONLINE & WHOLESALE ORDERS
Cheeses purchased online or for wholesale orders are given a shelf life of 7-10 days from packing and despatch. Please consider this if you are planning to eat the cheese on a specific day or for a special occasion. The Use By Date will be listed on the label,

Before eating, take your cheese out of the fridge for 30 minutes to an hour, or however long it takes to reach room temperature.

We suggest putting the cheese still in its wrapper on a board and draping over a very lightly dampened tea towel, then removing the paper and towel just before serving.

When eating your cheeses, we recommend first trying them in ascending order of strength, starting with the goat cheese (typically the one with a fresh acidity, as well as a palate cleanser) and finishing with the blue (the most full-bodied with steely metallic profile). The manner in which the flavours overlap encourages the most complete taste-sensations, and never leaves milder cheese eclipsed by more intense, complex-tasting ones.

If you are ordering cheese as a gift, we strongly advise that you tell the recipient to expect a
delivery. The best thing to do is provide the recipient’s mobile number so that they can track
delivery. We also advise that you make sure the recipient is aware the package needs to be
refrigerated if it’s not to be opened for a length of time.
Please note that if you only want your contact details to be used then it is your responsibility
to let the recipient know the item is on its way and the food contents are to be kept in the
refrigerator.

Our couriers have been instructed to leave orders in a safe place if no one is home to receive
the delivery. We are not liable for any deliveries missed because the recipient was not
notified.

While we design our Gift Boxes & Cheese Boards with seasonality in mind, products may occasionally be out of stock. In these instances we will substitute a product similar in both style and price. We will always make substitutions for items in gift boxes.

For any other products, at checkout we ask if you would like a substitution if something from your order is out of stock when we come to pack it. If you select ‘No’, we will send the order without a substitution and provide a refund. If you would like a substitute, we will pick something of a similar style and equivalent value. If there isn’t an appropriate substitution, we won’t send one and will provide a refund.

We take the quality of our products very seriously, and wouldn’t offer them for delivery
unless we were certain they could arrive in the same excellent condition that we keep them
in our shops and warehouse. Unfortunately, sometimes due to circumstances outside of our
control, when sending perishable products over long distances problems can arise. If there
are any issues at all with the quality of the products you receive, please email
online@lafromagerie.live as soon as possible. If there is any damage or spoilage it is
helpful to include pictures when emailing.
We pack your orders with ice packs and insulating box filler to ensure your cheese arrives in
good condition. The packs are designed to stay cool for 72 hours. As our DPD deliveries are
in transit overnight, we have tested our packaging methods to ensure that your order will
arrive in optimum condition.

Cut pieces of cheese are sold by weight on our website, however it isn’t possible to ensure
that the pieces we send out exactly match the weight specified. Our cheesemongers aim to

cut pieces to within 10% of the weight listed on the website. Where weights for whole
cheeses are listed this is an estimation, as sometimes artisan cheeses vary in size and
weight

If you would like to cancel your order, please contact online@lafromagerie.live as soon as possible. If your order has already been dispatched, we won’t be able to issue a refund.

All cheeses are individually labelled with allergen information. While we do our best to avoid cross-contamination, the cheeses are processed in an environment where allergens are present so we can’t guarantee that anything will be free of allergens.
Please contact us directly if you need any further information about allergens.

Kindly note we do not provide physical tickets for events. Please bring the automatic confirmation email (that you receive upon placing your event ticket order) - either printed or on your electronic device. If you are giving an event as a gift, please note we do not send anything to the recipient in the post, but please do let us know their name so we can ensure we have them on the attendee list.
If you have any dietary restrictions, please make note of these at the time of booking and we will do our best to accommodate them.

Please note that all of our events are non-refundable, although you can transfer your ticket to another person - if you are unable to attend and would like to transfer your ticket, please let us know the name of the person who will be attending in your place.

If you have not received your automatic confirmation email after purchasing a ticket, or if you have any questions about the event, please message online@lafromagerie.live.

We aim to dispatch orders on either the day they are received (if order is placed by 12pm) or on the next working day. This is subject to certain conditions eg. stock levels, and can’t be guaranteed.